Return/Refund Policy
We want you to be completely satisfied with your purchase. If you're not, you may return items within 14 days of delivery for a full refund or exchange.
Once we receive and inspect your returned item, we'll notify you of the approval or rejection of your refund.
Eligibility
To be eligible for a return, your item must be unused, in its original condition, and in the original packaging. Proof of purchase (order number or receipt) is required.
How to Start a Return
Contact us at [support email] with your order number and reason for return. We'll provide instructions and, where applicable, a return shipping label. Please do not send items back without first contacting us, as unauthorized returns may not be accepted.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived defective, damaged, or incorrect, in which case we'll cover the cost.
Refund Processing Time
Approved refunds are processed within 5–10 business days and issued to your original payment method.
Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement.
In some cases, only partial refunds are granted — for example, items with obvious signs of use, items not in original condition, or items returned more than 30 days after delivery.
Late or Missing Refunds
If you haven't received a refund after the timeframe above, first check your bank account, then contact your card issuer, as processing times vary.
If you've done this and still have not received your refund, contact us at contact@sightseers.au.
Damaged or Incorrect Items
If you received a defective, damaged, or incorrect item, contact us within 7 days of delivery with photos of the issue, and we'll arrange a full refund or replacement at no cost to you.