Warranty and Liability Disclaimer
Consumer Guarantees
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Product Use and Care
The Sightseers Strap 1.0 is designed to support camera equipment under normal use conditions. The Strap has been load tested up to 40kg. To ensure the strap performs as intended, please:
Inspect the strap, stitching and attachment hardware before each use, and discontinue use if you notice fraying, cracking, stretching or damage to clips or rings.
Attach the strap only to designated mounting points (e.g. tripod mounts, dedicated strap lugs) as specified in the product instructions.
Avoid exposing the strap to conditions outside its intended use (e.g. excessive heat, chemical exposure, loads beyond the rated capacity).
Replace the strap if it shows signs of wear, or after 2 years, whichever comes first.
Limitation of Liability
To the extent permitted by law, and subject to your rights under the ACL, we are not liable for loss or damage arising from:
use of the strap outside its intended purpose,
failure to follow the care instructions above,
use of the strap beyond its rated load capacity, or
damage caused by normal wear and tear that was not reported prior to failure.
Nothing in this disclaimer excludes, restricts or modifies any guarantee, right or remedy conferred on you by the Australian Consumer Law or any other law that cannot lawfully be excluded, restricted or modified.
Returns and Refunds
Eligibility
You can return items within 14 days of delivery for a full refund or exchange, given they meet the following:
Unopened and unused
In original condition
In original packaging
Accompanied by proof of purchase (order number or receipt)
Conditions
To keep returns fair and fast, please note the following before sending anything back.
Return shipping costs are covered by you, unless the item arrived defective, damaged or incorrect.
Returns sent without contacting us first may not be accepted.
Partial refunds may apply to items showing signs of use or not in original condition.
How to Return
Email contact@sightseers.au with your order number and reason for return.
Wait for our instructions.
Refunds
Once we've received and inspected your return, we'll confirm whether your return is approved.
Approved refunds are issues to your original payment method within 5-10 business days.
Your bank or card issuer may take additional time to show the refund on your statement.
Haven't Received your Return?
Check your bank account.
Contact your card issues, as processing times vary.
Still nothing? Email contact@sightseers.au.
Damaged or Incorrect Items
If your item arrived defective, damaged or incorrect, email contact@sightseers.au within 7 days of delivery with photos of the issue. We’ll arrange a full refund or replacement at no cost to you.